This privacy statement discloses the privacy practices for Elusion Hydro (www.elusion-hydro.com), part of the Elusion Hydro Australasia Limited
Information Collection and Use
Elusion Hydro is the sole proprietor of the information collected on this website. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.
We request information from the user on our order form. Here a user must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fulfil customer’s orders. If we have trouble processing an order, this contact information is used to get in touch with the user.
We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We may share aggregated demographic information collected on the site with our partners and advertisers. This is not linked to any personal information that can identify any individual person. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not share, store or use personally identifiable information for any secondary purposes.
This web site contains links to other sites. Please be aware that we [Elusion Hydro] are not responsible for the privacy practices of such other sites. We encourage our users to be aware that once they leave our site, read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.
Surveys & Contests
From time-to-time our site requests information from users via surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as post code, age level). Contact information will be used to notify the winners and award prizes. Customer service and product satisfaction survey information is gathered via a sub-contractor. Elusion Hydro retains and controls full rights to the data it collects and provides it only to selected sub-contractors stricly for the purpose of monitoring or improving the quality and satisfaction for users of this site.
This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, their information is protected both online and off-line. When our registration/order form asks users to enter sensitive information (such as credit card number), it is encrypted and protected with 128 bit SSL encryption software, which is regarded as some of the best encryption software on the market. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Microsoft Internet Explorer, Chrome or Safari becomes locked, as opposed to un-locked, or open, when you are just ‘surfing’. While we use SSL encryption to protect sensitive information online, users’ information is restricted in our offices and is only accessible by certain authorised staff. Furthermore, ALL employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, employees are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers’ information is protected.
Site and Service Updates
We also send users announcement updates on the site and services. Members are not able to un-subscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or phone. Correction/Updating Personal Information If a user wishes to edit personal information or unsubscribe as a member, this may be done through the member’s information page.
Notification of Changes